Returns & Refunds
We are committed to ensuring customer satisfaction. If you receive a damaged or incorrect product, you may request a return within 3x24 hours after the item is received.
How to Return an Item
Return Policy:
- The product must be in new, unused condition, and include the packaging and proof of purchase.
- Returns are only valid for shipping errors or products with manufacturing defects.
- After the product is received and verified by our team, the refund/exchange process will be completed within 7-14 business days.
Refund Methods:
- Bank Transfer / Virtual Account / QRIS: The refund will be sent to the customer's account.
- Credit Card: The funds will be returned to the customer's credit card limit (processing time of 7-14 business days).